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Filtering by entity: Prior administrations | Clear Filter
Summary:The post details accomplishments within the Social Security Administration, including improved online access, reduced call and field office wait times, increased account holders, and eliminated redundant management layers.
Sentiment:Triumphant
Key Claims:
- SSA rolled out 24/7 access to online services, eliminating 29 hours of scheduled weekly downtime for its online portal.
- Prior administrations left the portal with 17% downtime, while now it has 24/7 access.
- A half million more customers accessed their online accounts within the first three weeks of the 24/7 rollout.
- SSA reduced call wait times by 73% (from 27.6 minutes to 7.5 minutes) while serving twice as many customers.
- Call abandonment decreased by 35% compared to the prior year.
- SSA drove down field office wait times by 30%, lowering the average from 30 minutes to just over 20 minutes.
- Total 'my Social Security' account holders increased to 75 million, with daily online transactions growing by 25% (to 1.5 million).
- SSA eliminated redundant management layers, reducing them from 13 to 7, which drove improved performance with lower staffing levels.
Potential Market Impact (S&P 500):0/10
Potential Geopolitical Risk:0/10
Potential Global Cross-Asset Impact:0/10
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